Connect- Resupply Program

Pulmonary Solutions, LLC is pleased to announce our new re-supply service, Interactive Voice Recognition, for our CPAP and BiLevel patients. This will give you the ability to order and receive your CPAP and BiLevel re-supplies with greater ease and allow you to inform us of any issues you may be having with your equipment and therapy for quick resolution.   

 

You will receive a telephone call when you are eligible for new supplies based on the replacement schedule (usually 90 days) as determined by your insurance company. 

 

The call will specify that it is from Pulmonary Solutions and will come from this number 855-921-3462 or our Internal phone 702-323-1769.

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If someone other than the patient answers the phone, they will have the ability to pause the call to have the patient come to the phone, or they can specify that the patient is not available. 

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If the call is unable to reach the patient, we will call again or leave a message.  

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The call is short and easy for you to answer/respond to simple questions.  

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The call will ask you: 

• Your Year of Birth (to verify your “identity”) 

• If you are still using your CPAP or BiLevel Equipment (If you specify that you are not using your equipment, the call will end and we will contact you.) 

• If you’d like to place an order for supplies and if so; 

• What supplies you’d like to order (Mask, Tubing, Filters, Etc.) 

• If you do not need supplies, the call will end and we will call again in a few months.

• If you do place an order for supplies, the call will ask if you’d like us to contact you to discuss your therapy and; 

• The call will ask if you have had any changes to your Physician, Insurance or Address, and if so, we will reach out directly to obtain the additional information.

• Once you complete the call, Pulmonary Solutions may contact you to collect any co-payment or deductible as required by your Insurance. 

 

If we leave you a voicemail, you will be given the following Toll Free Number to dial to connect with the automated 

ordering system:  866-388-5508.

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Please Note:  When CALLING INTO the automated system via the toll free number listed above, you’ll need to enter 

your entire date of birth and phone number from which you are calling.   

 

The frequency of the calls will not exceed the supply re-order schedule as determined by your healthcare insurance 

provider.  It is important to reorder when your supplies are depleted or worn to keep your therapy on course; you 

will not need to “stock pile” your supplies.  

 

If you have any questions about this new service, please do not hesitate to contact us by phone or text 702-323-1769 

 

We look forward to serving you and as always, thank you for choosing Pulmonary  Solutions! 

 

Sincerely, 

All of us at Pulmonary Solutions

 

Additional Tips

Once you meet your health insurance requirements for PAP equipment rental, you will be enrolled in our Connect Resupply Program- CRP.

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How the program works:

You will receive 2 attempts across 3 outreach cycles through one of the following: 

• IVR call from 702-323-1769

• Text message from 855-921-3462

• Email (if we have a valid email on file) from pulmonarysolutions.com

• If unsuccessful, we will reach out to you with a live call and or text message from our phone system 702-323-1769

 

Please save these numbers in your phone contact to avoid delayed contact and, or flagged as spam calls.

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If we are unable to reach you after these attempts, our Customer Care & Resupply Team will make a final live call or text from 702-323-1769. You may also call our 24/7 IVR agent anytime to place resupply orders at 866-388-5508.

 

Important reminders for PAP Therapy:

• You are not eligible for resupply until your Initial Equipment Compliance trial period is completed.

• Please schedule a follow-up appointment with your physician 6–8 weeks after you receive and begin using your equipment. Annual follow ups with your sleep physician are required by health insurance guidelines.

• If you have any questions, please feel free to call or text our Customer Care Team at 725-263-1662. We’re here to help!

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Please Note:

A VALID PRESCRIPTION IS REQUIRED AND IS ONLY GOOD FOR 1 YEAR FOR SUPPLIES. WILL REQUIRE NEW RX IF EXPIRED. ANNUAL DOCTOR FOLLOW UP MAY BE REQUIRED.

 

Most PPO and HMO Insurance Health Plan:

HMOs require pre-authorization. We must have approval first before dispensing. You will received only the quantity authorized by your medical group or health insurance plan

 

ALL HMO PLANS REQUIRE AUTHORIZATION

 

Health Insurance Plans, such as Medicare, PPO, EPO, HMO.

​Based upon your health insurance eligibility we will verify your eligibility as every health insurance plan has its own utilization and duration eligibility for replacement supplies.

Replacement schedules may vary depending on your insurance plan. State, Medi-Cal, and Medicaid plans may follow different timelines than standard commercial insurance.