Specialized Services

 

Customer Services

• 24-hour emergency service for life sustain modalities i.e. Ventilator, 24 hour Oxygen

• Patient evaluations for specialized products

• Equipment set up at convenience of customer home

• Securing proper documentation for patients

• Conducting trial fittings and product samplings

• Arranging for patient travel

 

Product Services

• Delivery to wherever our patients are located, no matter if it is 2 hours or 2 minutes

• Labor for warranty repair of defective products

• Product use monitoring and compliance report preparation to send to doctors and insurance companies on your behalf

• Equipment cleaning

• Loaner products when your equipment is in for service

• Additional E-tanks at no extra cost

• Oxygen conserving devices for easier oxygen portability

• In special cases, providing equipment before being able to bill for it

 

Educational Services

• Product and technology training for physicians and therapists

• Respiratory health education to seniors in assisted living centers

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Billing & Claim Denial

• Billing of primary or secondary payer sources based upon health insurance contracted rates

• Rework of denied claims

• Providing equipment in special cases prior to being able to bill for them

• Accepting assignment (we file your claim with the insurance company or Medicare so you receive the maximum benefit available)